Email on a mobile device

NOTE: ONLY the Outlook app is supported.

Part A: Set up Outlook on iOS 18

Note: As of late September 2025, Outlook for iOS will require iOS 18 or later; support for older iOS versions is ending.

Ensure your iPhone or iPad is running iOS 18 (or later).
Make sure you have a reliable internet connection (Wi-Fi or cellular).
Know your email address, password, and (if needed) server settings (for non‑Exchange/Office 365 accounts).
If your organization uses security policies (MFA, Intune, app protection policies), you may be prompted to register or trust the device.
Enable Background App Refresh and allow Outlook to refresh in background (important under iOS 18, as new battery / background restrictions may limit sync otherwise).

Install Outlook
- Open the App Store
- Search for “Microsoft Outlook” and download it
Launch Outlook
- Tap the Outlook app icon
- At first run, you’ll see a welcome screen with Add Account
Add your email
- Tap Add Account
- Enter your email address, then tap Continue or Add Account
Automatic setup vs manual / advanced
- Outlook often detects your account type (Office 365, Exchange, Outlook.com) and configures settings automatically.
- Choose the account type Exchange
Enter password & authenticate
- Enter your password
- If MFA (multi-factor authentication) is required (e.g. through Authenticator, text, or another verification method), complete that step
App permissions and device policies
- If your organization uses Intune / app protection, you may see a prompt: “Your organization is now protecting its data in this app. You need to restart the app.” Accept and restart as requested.
- You may then be asked to create a PIN or use device biometrics (Face ID / Touch ID) as part of security policies.
Final sync & confirmation
- Once setup completes, Outlook will sync your email, calendar, and contacts

Device should be running Android 14
Reliable internet connection
Know your email, password, server settings (if not a standard Exchange / Microsoft 365 account)
Pay attention to permissions (contacts, calendar, background refresh)

Install Outlook
- Open the Google Play Store
- Search for “Microsoft Outlook” and tap Install
Open the Outlook app
- Tap the Outlook icon
- You’ll see a welcome / introductory screen prompting Add Account
Add email address
- Tap Add Account
- Enter your email address
- Tap Continue
Automatic vs manual / advanced setup
- Outlook often auto-detects account settings. If so, tap Continue
- Select account type Exchange
Enter password & complete authentication
- Input your password
- If MFA is required, perform the verification step
Sync & confirm
- Outlook will sync your mailbox, calendar, contacts
- You should arrive at your Inbox
- Check that calendar and contacts are working